Virgin Media Free Phone Numbers
Virgin Media Customer Service Sales Team
The Virgin Media Customer Service Sales Team free number is 0800 052 0422. After the tone, press 1 if you are interested in joining Virgin Media. If you are an existing customer and would like to add another service, press 2. Furthermore, press 3 if you want to change the service that you have with them. For any other concerns about your account, press 4. Lines are open 7 days a week, from 8 am to 10 pm.
Virgin Media New Customers
The Virgin Media New Customers free number is 0800 064 3820. Once the automated message begins following the ring, be sure to first Press 2. This will direct you to add another service. Press 4 to be directed to open an account.
Virgin Media Helpline
Alternatively, you could simply dial the Virgin Media Helpline 789 when calling from your Virgin Mobile device. First of all, Virgin Media encourages customers from other providers to switch to them mainly because of the following reasons:
- Fastest widely available broadband in the UK
- Safe cables that will not be affected by stormy weather
- No charge for servicing and repairs
Virgin Media Products and Services
The Virgin Media Products and Services free number is 0800 064 3836. For those customers who wish to learn more about new phones or current offers for customers, then call and be sure to press 4.
Contact Virgin Media Bill Payment
The Virgin Media Bill Payment free number is 0800 064 3777. You can make a payment from any phone and mobile device. After the tone, the automated machine will ask you to enter your full Virgin Media Phone number including the area code. If you would rather enter your account number, just press the hash symbol for redirection. Either option is recommended.
Virgin Media Repairs
For cable and national customer services and technical support, dial the free Virgin Media Repairs Contact Number 150. Please note that these calls can only be made from a Virgin Mobile phone. This is the same number to use for bill payments, cable home move, and national home move.
Virgin Media Emergency
Virgin Media Emergency services include the need for police, firemen, or paramedics and an ambulance. All textphone users are recommended to use this free Virgin Media number 18000.
Alternative Virgin Media Contact Numbers, Details and Services
Virgin Media Broadband and Installation
The Virgin Media Broadband telephone number is 0345 454 1111. For any issues about broadband such as service fault, slow broadband speed, Wi-Fi connectivity, e-mail service, and upgrading your package, dial this helpline.
Use the same contact detail mentioned above for the Virgin Media Installation Number or if you want to join Virgin Media, upgrade your TV or phone package, and upgrade your mobile phone or tariff.
Virgin Media Existing Customer Deals
The Virgin Media Existing Customer Deals number is 0345 141 0111. Take advantage of Virgin Media TV bundles and other mobile and broadband packages. Call them now from any phone select option 5 upon hearing the automated message.
Virgin Mobile Customer Complaints and Lost or Stolen Phone
The Virgin Mobile customer complaints number is 0345 600 0789 . Virgin follows certain codes of practice to ensure that their customers receive the best possible service. Hence, they will welcome any feedback and will try to improve things where they can. If you want to make a complaint about broadband, TV and home phone services, dial the Virgin Media Customer Complaints Number which is the same contact detail indicated in the preceding paragraph. Alternatively, for complaints about mobile services, use the contact number indicated in the succeeding paragraph.
If your phone is lost or stolen and you need immediate help, dial the Virgin Mobile lost phone support 0345 600 0789 from any mobile phone. You could also use another person’s phone and dial 789 to take the necessary precautions in protecting your privacy. There is an alternate number that you can use if you are calling from abroad so Virgin Media can bar any calls from your mobile phone as well. Virgin Media recommends that you tell the police if the phone was stolen, as you may need a crime reference number to complete your claim.
Use the same number above if you need to seek help about mobile billing and payments, problem logging into your account, and managing your account.
Alternative Virgin Media Free Contact Methods
Virgin Media Check Service Status
You need to register and sign in to your account if you want to run tests on the service to your home, restart and reboot your Virgin Media kit, or book or reschedule engineer home visits. If you cannot sign in, you may enter your postcode or Virgin Media home phone number from the website to be able to use this special service.
Virgin Media Complaints Department
Virgin Media wants to ensure that they give the best customer service possible. You may write to them if you wish to express dissatisfaction over any of their products and services. They also have a quick resolution to your issues. Address your post to:
PO Box 333
Swansea, SA7 9ZJ
Virgin Media Online Help and Support
Virgin Media offers an extensive database that will answer some of the most frequently asked questions about their products and services. They have a wide range of help topics that include Wi-Fi problems, accounts and billing, concerns about mobile, broadband, TV and phone, and applications and e-mail, among many others. Popular queries include Virgin Mobile phone support, roaming costs, Virgin Media No Signal solutions, and help with Virgin Mobile SIM.
Virgin Media Chat Service
For customers who wish to get in touch with Virgin Media via chat, visit their website and talk to one of their agents about any assistance or support that you need. The service is available from Monday to Friday, 8 am to 8 pm, and every Saturday, from 9 am to 5 pm. They are closed on Sundays.
Virgin Media Social Media
Virgin Media is also present in various social media networks. Their Helping Hands videos in YouTube, for example, offer help and advice to allow their customers make the most out of Virgin Media products and services. Watch a wide range of video tutorials which include using Powerline to extend broadband connectivity, changing the wireless channel on your Hub, and improving your broadband speed.
Virgin Media Community
The friendly community of Virgin Media’s forums can also offer helpful advice to your concerns about account and billing, broadband, TV, phone, mobile, and any other issue you might have. Additionally, the section also contains help videos for step-by-step guides on some of the most common enquiries customers have. Examples of these include checking if there is a problem with your Virgin Media services, watching live TV on your Virgin Media TiVo service, and understanding your first Virgin Media bill. Alternatively, you may check out the latest blog updates from the Virgin Media support team.
Accessible Ways to Contact Virgin Media
Virgin Media For All! Customers who are deaf, have difficulty hearing, or other impairments, can make use of Virgin Media’s text relay service. Consequently, you can properly keep in touch with your loved ones. The service will also enable you to make sure that you do not miss an important phone call.
Additionally, you may also opt to get in touch using sign language over webcam. A fully qualified sign language interpreter will communicate with you in real time. If there is no interpreter available, you may hold or try again at a later time. You need a broadband speed of at least 1Mb and Google Chrome or Mozilla Firefox browser to use the service.