DWP Free Customer Service Contact Numbers

DWP Departments Phone Number
DWP Customer Service 0800 916 0647
-Free Number-
DWP Debt Management customer service Disability 0800 916 0651
-Free Number-
DWP Social Fund Loan 0800 169 0140
-Free Number-
DWP Recovery from Estate 0800 916 0624
-Free Number-
DWP Cold weather payment 0800 328 9344
-Free Number-
DWP Personal Independence Payment(PIP) 0800 917 2222
-Free Number-
DWP State Pension 0800 731 7898
-Free Number-
DWP Request Certificate 0191 225 2359
DWP Recoupment 0191 224 7720
DWP Personal Injury 0191 225 2383
DWP Disease Claim 0191 225 2435
DWP Clinical Negligence Claim 0191 225 2960
DWP NHS Cases 0191 225 2588
DWP Dispute Resolution 0191 225 2333


DWP Free Numbers

DWP Customer Service Free Number 0800 916 0647


DWP Debt management customer service free contact number is 0800 916 0647. DWP debt management contact number 0800 916 0647 is open from Monday to Friday, 8:00 am – 6:30 pm. For general DWP enquiries on overpaid social security benefit, contact DWP customer service phone number 0800 916 0647 for assistance. Debt Management customers should understand the customer service standards as set by Debt Management Department that includes; treating you fairly and with respect, be treating all customers equally and consistently, protect your personal information and explain things clearly and in terms you can understand. If any of the Debt Management customer service providers violets this standard report to the Department of works and pension complaints 0800 916 0647.

Debt Management department provides telephone services in Welsh to customers where Welsh is their first language and also interpreter service for customers where English is not their first language.

DWP Disability Free Number 0800 916 0651

DWP_Debt_Management_DisabilityDWP Debt management customer service disability contact number is 0800 916 0651. DWP disability number 0800 916 0651 is open from Monday to Friday, 8:00 am – 6:30 pm. This DWP contact number debt 0800 916 0651 is specifically for customers with hearing difficulties. The customers can contact DWP debt, through sending a text message to 0800 916 0651.

Except for Compensation Recovery Unit contact centres, customers can also write to Debt management through DWP postal address, for any assistance on social security benefits.

Debt Management
PO Box 171
GL17 0XG

DWP Social Fund Loan Free Number 0800 169 0140


DWP Social fund loan free contact number is 0800 169 0140. DWP contact number social fund 0800 169 0140 is open, Monday to Friday 8 am to 6:30pm. DWP grants have low interest compared to commercial sector, for both short and long-term basis. Customers can contact DWP loans contact number 0800 169 0140 for questions regarding the Social Fund. Especially on repayment of Social Fund while you are still receiving benefits. DWP loans, will request to contact you in case they are not able to directly answer your query.

If after 15 working days of applying for the loan you do not get feedback, contact DWP social fund 0800 169 0140 to know the progress of your application.

DWP Recovery From Estates


DWP recovery from estates contact number is 0800 916 0624. DWP bereavement contact number 0800 916 0624 opening hours is from Monday to Friday 8:00 am to 7:30 pm and Saturday 9 am- 4 pm. DWP bereavement team will be happy to assist you in the process of recovering overpayment benefits from the estate of a deceased member.

If the estate shows the person who died shouldn’t have got the income-related benefits they were on, contact Debt recovery phone number 0800 916 0624 for a properly calculated benefit schedule.

DWP Cold Weather Payment 0800 328 9344


DWP Cold Weather Payment contact number is 0800 328 9344. DWP opening times is from 8a.s to 6pm Monday to Friday.You’ll get a payment if the average temperature in your area is recorded as, or forecast to be, zero degrees celsius or below for 7 consecutive days. If you qualify for cold weather payment you don’t need to apply, you will be automatically paid. Though if you feel you are eligible for the cold weather payment and haven’t received the payment, or for any other cold weather payment query contact DWP CWP 0800 328 9344 for assistance.

DWP PIP Free Number 0800 917 2222


DWP Personal Independence Payment contact number is 0800 917 2222. DWP payment contact number 0800 917 2222 is on from 8am to 6pm Monday to Friday. You may be able to get help with some of the extra costs caused by long term ill-health or disability.The PIP amount depends on how your condition affects you and not the condition itself. To understand more about PIP on claiming and eligibility, contact DWP PIP 0800 917 2222. A health professional will assess you, in order to know the level of help you can get, though your rate will be regularly reviewed to make sure you’re getting the right support.

DWP Pension Service Free Number 0800 731 7898


DWP State pension contact number is 0800 731 7898. DWP pension contact number 0800 731 7898 is on from 8am to 6pm Monday to Friday. To claim or enquire about state pension, contact DWP SP 0800 731 7898 and all your issues will be resolved.Once you’re 4 months away from State Pension age, you can either claim your state pension or defer claiming it. Deferring your State Pension could increase the payments you get when you decide to claim it. Do nothing if you want to defer, your pension will automatically be deferred until you claim it. Though you should note that any extra payments you get from deferring could be taxed.You can’t get extra State Pension if you get certain benefits, and deferring can also affect how much you can get in benefits.

DWP Contact numbers

DWP Request Certificate


DWP request for certificate contact number is 0191 225 2359. Department of works and pensions opening hours are from 8 am- 5 pm, Monday to Friday. This department is majorly under compensation recovery unit. Through Department of works and pension contact number 0191 225 2359, you will be able to get assistance on requesting for certificates ranging from birth, adoption, death, marriage, or civil partnership certificate. This service is also important in searching for your family tree.

For customers with speech or hearing impairment, contact DWP number 0191 225 2359 through a text, starting with the text relay number 18001 usually indicated at the top of any DWP letter.

DWP Recoupment


DWP recoupment contact number is 0191 224 7720. DWP helpline telephone number 0191 224 7720, is open from 8am to 5pm Monday to Friday. For any DWP questions on overpayments benefits, contact DWP overpayment contact number 0191 224 7720. Customers should however note that, if the benefit overpayment was their fault, they will have to pay money back.

DWP Personal Injury claim


DWP personal Injury claim contact number is 0191 225 2383. DWP contact number benefits 0191 225 2383 is open from 8am to 5pm Monday to Friday. Customers can contact DWP new claim 0191 225 2383 for assistance in claiming for personal injury. To know if you qualify for a personal injury benefit contact DWP advice number 0191 225 2383 to be guided accordingly. DWP personal injury claim department will send you an acknowledgement form upon registering a claim.

DWP Disease Claim


DWP disease claim contact number is 0191 225 2435. DWP medical assessment contact number 0191 225 2435 is on, from 8am to 5pm Monday to Friday. You can contact DWP benefit enquiries phone number 0191 225 2435 to know if you qualify to claim for disease benefits, and also request for a claim form or other claim formats.

You can also claim by downloading and filling the disease caused by work form.

DWP Clinical Negligence Claim


DWP clinical negligence claim contact number is 0191 225 2960. Department of works and pension telephone number 0191 225 2960 is open from 8am to 5pm Monday to Friday. For questions or clarifications in regard to clinical negligence, contact Department of works and pension telephone number 0191 225 2960. To be able to qualify for a clinical negligence benefits, a customer has to pass the department of works and pension medical assessment.



DWP NHS cases contact number is 0191 225 2588. DWP contact number opening hours is from 8am to 5pm Monday to Friday. The National Health Service majorly deals with resolving road traffic accidents cases among many other health issues cases. For assistance in reporting a road traffic accident cases contact DWP medical assessment contact number 0191 225 2588.

DWP Dispute Resolution


DWP dispute resolution contact number is 0191 225 2333. DWP complaints number is open from 8am to 5pm Monday to Friday. The department focuses on resolving disputes that arises within its departments. To report a dispute contact department of works and pension complaints 0191 225 2333 for assistance. To learn more on the complaint procedure, visit DWP website. After filling your complaint,DWP dispute resolution team, will contact you within 15 working days to tell you the outcome or when you can expect a response, if it will take longerYou can also send your complain to the following address.

Compensation Recovery Unit
Post Handling Site B
WV99 2FR

DWP Online Contacts

CRU Email

Customers with requests under Freedom of Information Act that is specific to CRU can send them to DWP compensation recovery unit email cru.foi@dwp.gsi.gov.uk for a quick response.

DWP on Social Media

DWP Twitter
Work and Pensions Youtube
DWP Facebook
DWP Linkedin

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