Virgin Trains Free Customer Service Contact Numbers

Virgin Trains Free Contact Numbers

Virgin Trains Assisted Travel

Virgin Trains Assisted Travel free number is 0800 015 8123. Virgin Trains wants all customers to be comfortable throughout their journey.  A programme has therefore been set up called Journey Care. Virgin Trains Journey Care helps individuals who need assistance during the journey.

If you do not require assistance, you can call this phone number to make a new booking or follow up on an existing one.

Choose any of these three options:

If you want to book a journey care ticket and assistance at the station or you want to discuss an existing assistance booking, press 1.

To make a booking that doesn’t require assistance, press 2

If you need help with an existing booking, press 3.

You can also visit if you want to check if your train is running on time.

Lines are opened from 8:00 am to 10:00 pm Monday to Sunday except on Christmas and Boxing Day.

Virgin Trains Assisted Travel Text

Virgin Trains Assisted Travel Text free number is 0800 015 8124. For textphone users, this is the free number to call for the assistance or information.

Virgin Trains Alternate Contact Numbers

Virgin Trains Customer Service

Virgin Trains Customer Service contact number is 0871 977 4222. Virgin Trains operates two routes which are run as separate operations but offer the same world class service and bear the Virgin Trains name. These two routes are the West and East Coast services. Virgin Trains West Coast services run to and from London Euston to places such as Glasgow, Liverpool, Manchester and Birmingham. Anytime you travel with Virgin Trains on the West Coast mainline, you’re a step closer to getting a flight with Virgin Atlantic. For every £1 you spend, you’re given two miles. All you need to do is to open a Virgin Atlantic flying account, choose your journey, earn your miles and then start planning how to spend your miles with Virgin Atlantic. Virgin Trains East Coast services

Virgin Trains East Coast services run from King’s Cross to destinations like Edinburg, Leeds, York and Newcastle.If you are travelling for work or taking some time off with your family or friends, travelling has been made easy by Virgin Trains.

If you decide to travel with Virgin Trains, you pay no booking fee, no credit card fees and you get to pick your own seat.  You can also plan your journey with the help of a journey planner and collect nectar points to enjoy a flight on Virgin Atlantic.

Virgin Trains Lost Property

Virgin Trains Lost Property contact number is 0333 103 1031. If you lose your bag, your phone or any property, then call to be assisted. They will do their very best to make sure you find your lost item. To help them, before you place the call, you should have some necessary information.

To make locating your item easier, choose one of these options: If you are travelling from the West Coast, press 1 and if you are travelling from the East Coast press 2.

Virgin Trains Bookings and Refund

Virgin Trains Bookings and Refund contact number is 0344 556 5650. For more information on your bookings such as the travel time, call this help desk number for more details. You can also call if you want a refund. A Virgin Trains refund is only valid if your train has delayed for thirty minutes or more. You can also request a refund for a journey. Putting in a  request for a Virgin Train refund depends on how you made your booking.

If you purchased online, you will need to log in to your account and request for it. You can call this telephone number provided if you booked over the phone or go to the station you made your purchase for the refund. If you have an advance ticket, note that it cannot be refunded.

Virgin Trains Careers

Virgin Trains Careers contact number is 0127 058 8891. Interested in working for Virgin Trains? You think you have what they need? Then call the recruitment team on the number stated to find the available vacancies. Virgin Trains puts customers first and therefore gives employees the best of training to deliver a world class service. Working with them is also rewarding. Virgin Trains employees enjoy a thirty-day annual leave, a railway pension scheme, free travel on Virgin Trains, a discount on other train travels, discount on Virgin Group products and a lot more.

If you believe you have the passion for going the extra mile and getting things done right, then there is a place for you. Contact the recruitment team on the phone number provided.

You can reach them from 8:00 am to 5:00 pm Monday to Friday.

Virgin Trains Press Office

Virgin Trains Press Office contact number is 0845 000 3333. Journalists, as well as writers, can call this telephone number for information about the company’s latest news, press releases and downloadable images. For any information you need on the company, this is the contact number to call.

Virgin Trains Escapes

Virgin Trains Escapes contact number is 0190 443 1333. Take a break from your daily routine by calling the Virgin Trains helpline provided and getting the best deal.

If you want to escape to another city, the countryside or even outside the UK, call this number for further details.

You are presented with two options when you call. If you are calling concerning a new booking, press 1 and if it’s about an existing booking or any other issue, press 2.

Virgin Trains Post Office Address

Virgin Trains

Customer Relations


P.O.BOX 713,

B5 4HH

United Kingdom

Virgin Trains Online Contact Methods

Virgin Trains Marketing Enquiries

If you have any enquiries on Virgin Trains Marketing strategies or any ongoing campaign, reach out to the Virgin Trains Marketing unit through email address

Virgin Trains Update Personal Details

For changes that need to be made on your Virgin Trains account, send them via and the necessary corrections will be made.

Virgin Trains Press Office

Journalists and media representatives can send their enquiries and requests to the address  The Press Office will provide them with the necessary information they need.

Virgin Trains Blog

Visit Virgin Trains Blog to get more tips as well as travel updates.

Virgin Trains Social Media

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Virgin Trains YouTube 

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