Thomson Free Customer Service Contact Numbers

Thomson Free Phone Number

Unfortunately, there is no Thomson free phone number yet.

Thomson Alternative Contact Numbers

Thomson Customer Service

The Thomson customer service number is 0203 636 1311. Call this number if you are yet to travel with Thomson and you need to change bookings or have enquiries about amendments or general questions.

Thomson Special Assistance

The Thomson special assistance phone number is 0203 451 2585. Call this number if you require special assistance. A customer welfare dedicated team is ready to extend assistance to passengers with reduced mobility, sick passengers, and those who are in need of medication. You can request for additional amenities and services when choosing a hotel, at the airport and onboard your flight, during resort transfers, or when you are going on a Thomson cruise.

Thomson Holidays

The Thomson Holidays phone number is 0203 451 2720. This is also the Thomson Holidays complaints phone number and the Thomson emergency contact number. They are open from Monday to Friday, 9 am to 7 pm, on Saturdays, 9 am to 6 pm, and on Sundays, 10 am to 5 pm.

Thomson Holidays Booking

The Thomson Holidays booking number is 0203 451 2688. Call this number if you want to add another passenger onto your holiday booking and request for a quote.

Thomson Flights

The Thomson flights phone number is 0203 451 2695. This is also the number to call if you need to upgrade or book for extra services for a more special holiday.

Thomson Flight Changes

The Thomson flight changes phone number is 0203 636 1790. Call this number for amendments, in-flight extras and general enquiries.

Thomson Cruises

The Thomson cruises phone number is 0203 451 2682. Call this number if you want to book a cruise or pre-book your cabin. Thomson takes its customers to over 120 destinations every year. Travel to the coasts and tropical horizons in the Canary Islands and Atlantic, the Spanish sunsets in the Western Mediterranean, or the Coral islands in the Caribbean.

Thomson-Shore  Excursion

The Thomson shore excursion number is 0203 451 2728. Call this number if you need to enquire about shore excursions while on a cruise. Most excursions go on sale at least four months before you sail.

Thomson Reservations for Group Bookings

The Thomson reservations telephone number for group bookings is 0203 451 2684. Call this number to book holidays for groups of 10 or more passengers.

Thomson Weddings

The Thomson weddings phone number is 0203 451 2716. Call this number if you need assistance with your wedding or renewal of vows.

Thomson Contact Number From Abroad for HolidayLine

The Thomson contact number from abroad for HolidayLine is 0333 336 5147. Call this number if you need assistance while you are away. They are open 24/7.

Thomson Complaints

The Thomson complaints phone number is 0203 451 2699. For a more productive processing of your complaints, provide them with as much information as possible, such as your booking reference and holiday dates, where applicable.

Thomson Damaged Luggage Claims

The Thomson damaged luggage claims contact number is 0127 981 3000. Call this number if your luggage has been damaged. Select option 2 after the ring.

Thomson Lost and Delayed Luggage Claims

The Thomson lost and delayed luggage claims number is 0333 577 0300. Call this number if your luggage has been missing for more than six days but less than 21 days.

Alternative Thomson Free Online Contact Methods

Thomson Complaints

Alternatively, you can use the website’s online form if you wish to raise complaints related to your holiday. Expect to be contacted within 28 days. Call the After Travel Custom Support Advisor if you have already received a response and wish to further discuss any aspect of the complaint.

While there are real incidents that may cause you to feel dissatisfied with a specific service, Thomson would also like to receive advice if you think a member of their staff deserves some praise. Use the same form to submit your feedback.

Thomson Lost and Delayed Luggage Claims

If your luggage has been missing for more than 21 days, visit the Thomson Luggage Claim website to make a claim.

Thomson Online Support

For enquiries about Thomson’s services, you may also get in touch with them using any of the following email addresses, depending on the nature of your concern:

Thomson Live Chat*

If you still cannot find what you are looking for online, you may use the Thomson Live Chat service. Their opening hours are Monday to Saturday, 9 am to 9 pm.

Thomson Ask a Question

Alternatively, you may search their database for answers to the most frequently asked questions for every stage of your holiday:

  • Cruise – what currency is used on board, safety deposit box charges, activities on board
  • Before you go – booking assistance at the airport, weather updates, staying safe abroad
  • At the airport and onboard a flight – choosing your seats, paying for things bought onboard, using e-cigarettes onboard
  • On holiday – coach transfers, calling for doctors or dentists, and package inclusions
  • When you get back – giving feedback, problems with Travel Money Card, insurance claims

Thomson Mailing Address

If you wish to seek services before you travel, you may also write them at the address below:

Pre-Travel Services
Contact Centre
Alexandra Road

If it is on a cruise holiday, write to:

Thomson Cruises Service Centre
Mariner Street

Remember to provide the booking reference details so your concerns can be processed as soon as possible.

For post-travel concerns, write to:

After Travel Customer Support
Thomson (or Simply)
Wigmore House
Wigmore Lane

Contact Thomson via Social Media

Connect with Thomson via their various social media platforms.

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