Thomas Cook Free Customer Service Contact Numbers

Thomas Cook Free Phone Number

Thomas Cook Special Assistance

The Thomas Cook special assistance free number is 0800 107 3409. Call this number if you have any disability or medical need or wish to request for mobility assistance. This number is for passengers who are departing in 14 days. You need to pre-book no less than 48 hours before your departure. Alternatively, if you are leaving outside of 14 days, you can use the special assistance form on their Web site to book.

For customer complaints related to special assistance requirements, their Complaint Resolution Officials (CROs) are available during operating hours at all of their airport locations and will be able to respond to your concerns. This company is part of the Thomas Cook Group. If you call outside their operating hours, which are from Monday to Saturday, 8 am to 8 pm, you will be asked to call back again during those times.

Thomas Cook Alternative Contact Numbers

Thomas Cook Customer Service

The Thomas Cook customer service number is 0173 322 4330. Call this Thomas Cook flight contact number if you want to upgrade your existing services or flight, add new services to your flight, book or change flight extras and seat assignments, and change passenger name. Note that if you are calling to make changes to your booking, they will need to speak to the lead passenger. Operating hours are from Monday to Saturday, 8 am to 8 pm.

Thomas Cook Complaints

The Thomas Cook complaints number is 0173 322 4814. They usually respond within 28 days but in cases when they need to contact a third party supplier to further conduct an investigation, more time may be required. In a case you are dissatisfied, you need to complain as soon as possible at the airline/airport so you can properly claim compensation, where applicable. You should complete a complaint report form before you leave the airport.

Thomas Cook Reservations for Flexible Trips

The Thomas Cook reservations number for flexible trips is 0173 322 4808. With FlexibleTrips packages, you can enjoy the following benefits:

  • Choice of flight date, time and airport
  • Flexible durations
  • Choice of accommodation
  • Various flights available
  • Thousands of worldwide destinations
  • Choice of board type
  • Hotel representative service
  • Transfers
  • Luggage Allowance

Thomas Cook Group Bookings

The Thomas Cook group bookings phone number is 0173 322 4841. Call this number if you want to organise a group holiday (10 or more travellers). The specialist groups department can help you get the best group deals. The price of children travelling on a group booking will be less than the adult price. Furthermore, for group requests in Premium or Business Class, as well as for bookings for 41 passengers and more included. feeder flight options, they can provide you with a non-binding offer.

Thomas Cook Customer Service for the USA and Canada

The Thomas Cook customer service number for the USA and Canada is +1 855 759 3665. This number is free of charge.

Thomas Cook Travel Insurance

The Thomas Cook travel insurance phone number is 0173 322 4861. Call this number if you have queries about your policy. As part of the Thomas Cook Group, White Horse ensures that you have a reliable and effective cover that protects you anytime, anywhere, especially when you need it most.

Thomas Cook Head Office Phone Number

The Thomas Cook head office phone number is 0207 557 6400. This is the number for the registered office of the Thomas Cook Group in Aldersgate, London. The mailing address is also indicated below.

Thomas Cook Free Alternative Contact Methods

Thomas Cook Compliments and Complaints

The airlines is always ready to hear about your travel experience. You may file a complaint or you may praise their colleagues for a job well done. Either way, you can get in touch with them by filling out an online web form in which you can say thank you, make a flight delay claim, or make a complaint. Alternatively, you can write to:

Customer Relations Department
Coningsby Road

Thomas Cook Check In

There is no Thomas Cook check in phone number but you may do an online check-in 24 hours before your flight departure time. The service closes two hours before. You need to be at the departure lounge at least 45 minutes before departure. Additionally, online check-ins are also available from various departure airports, including UK, Turkey, Spain, Greece, US and many others.

Do note, however, of the restrictions for online check-in:

  • Passengers travelling with animals
  • Unaccompanied minors or children
  • Group reservations comprising of more than 9 passengers
  • Passengers who are flying with special baggage

If you wish to add extra services such as meals, baggage and seats to your booking, you can do so via the same Manage My Booking tool. Additionally, you can also submit advance passenger information (API) and secure flight information for your destination country.

Thomas Cook Online Chat

Alternatively, you can chat live with an advisor for any concerns that you might have. They are available every day, 8 am to 10 pm. They will ask for your booking reference before they can process your request.

Thomas Cook Email Addresses

In addition, for any questions or comments about a specific subject or about the company offerings, you may contact them via email:

Thomas Cook Mailing Address

Finally, you can also write them to the below addresses:
Thomas Cook Airlines Manchester Address
c/o Hanger 1
Western Maintenance Area
Runger Lane
Manchester Airport
M90 5FL

Thomas Cook Group plc London Address
3rd Floor
South Building
200 Aldersgate

Contact Thomas Cook via Social Media

In addition to phone numbers and useful links you can also catch up with this airline via their social media platforms, which are as followed:

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