Thames Water Free Customer Service Contact Numbers

Thames Water Free Phone Number

Thames Water Customer Service

The Thames Water customer service free number is 0800 316 9800. Choose from one of the following four options: If you have an enquiry with your clean water or would like to report a leak, press 1. For enquiries or problems with waste water or drains, press 2. If you want to talk to them about your bill, including payments, change of address, or water meter enquiries, press 3. If you are a property developer or thinking about renovating your property, and would like to talk to them about the right way to do it, press 4.

Thames Water Billing

The Thames Water billing free number is 0800 980 8800. Lines are open from Monday to Friday, 8 am to 8 pm, and every Saturday, 8 am to 6 pm. They are closed on Sundays and bank holidays. You can enquire about setting up a direct debit, paying your bill, and updating your details. Additionally, use this number if you are moving home and would like to know about water supply in your area. The Thames Water business phone number is also this contact detail.

Thames Water Report a Leak

The Thames Water report a leak free number is 0800 714 614. Since the company continuously strives to improve their service, calls may be recorded. To speak to a live agent, press 1. If you have an issue with your water supply, press 2. For issues with their waste water services, press 3. If the option you require is not listed, please hold the line so they can connect you to the next live agent who will be able to help.

Thames Water Customer Assistance Fund

The Thames Water Customer Assistance Fund free number is 0800 111 4680. Call this number if you have difficulty paying your bill or you owe money on past bills. You can also apply for a grant from the company Fund, to get assistance towards the cost of an important household item or other household needs.

Thames WaterSure Scheme

The Thames WaterSure scheme free number is 0800 009 3652. WaterSure is one of the available options to pay bills, in which the company caps qualifying customers’ bills.

Thames Water Emergency River Flooding

The Thames Water emergency River flooding free number is 0800 807 060. Call this number if rivers burst their banks and it has already affected your area.

Thames Water HomeServe Insurance

The Thames Water HomeServe contact free number is 0800 111 6768. Call this number to get in touch with the Financial Conduct Authority (FCA) and discuss insurance matters.

Alternative Thames Water Contact Numbers, Details and Services

Thames Water Utilities Billing (Outside UK)

The Thames Water Utilities billing phone number outside the UK is 0179 348 6555. Dial this number for all your billing concerns, service status, and other enquiries. Calls may be recorded so the company can continually improve the quality of their service.

Thames Water Direct Scheme

The Thames Water Direct scheme number is 0345 608 8545. Water Direct allows you to combine your annual bill with your arrears and pay weekly straight from your benefits. Successful applications would mean no more worries about further debt recovery action.

Thames Water Pension Service

The Thames Water Pension service phone number is 0345 606 0265. Dial this alternative number if you wish to apply for Water Direct.

Thames Water Foreign Language Support: Hindi

The Thames Water foreign language support number for Hindi is 0845 920 0800. They are open 24 hours a day.

Thames Water Property Searches Team

The Thames Water property searches team number is 0845 070 9148. Call this number if you want to find out if the area where your property is located is liable to sewer flooding.

Thames Water Press and Media

The Thames Water press and media number is 0203 577 4364. This number is for urgent, out-of-hours media enquiries. Note that the Press Office cannot answer individual customer enquiries since they do not have direct access to customer information.

Thames Water Senior Media Relations Officer

The Thames Water senior media relations officer number is 0203 577 7700. Look for Becky Trotman.

Thames Water Senior Media Relations Officer

The Thames Water senior media relations officer number is 0203 577 7188. Look for Miles Evans.

Thames Water Filming Request

The Thames Water filming request number is 0207 812 9144. The Press Office considers filming or photography requests at their sites as long as they directly relate to their operational business.

Alternative Thames Water Free Contact Methods

Thames Water Customer Complaints

Contact Thames Water through email, So they can deal with your complaint effectively and efficiently, they may have to pass some of your details to other employees, or contractors working on their behalf.

Thames Water Email

If you need help on Customer Assistance Fund, you may get in touch with them at

Thames Water Press Email Addresses

For all your press and media concerns, get in touch with anyone of the following:

Thames Water Feedback Form

In addition, you may also ask to use their online form for your queries or feedback. Expect a reply within five working days if your enquiry is about your bill or your account. For all other queries, they will get back to you in 10 days or less.

Thames Water Report a Leak Form

There is another form if you need to report a leak, an issue at a site, or a damaged manhole.

Thames Water Moving Home Form

In addition, if you want to let the company know that you are moving into, within, or out of their area, complete their online form up to 28 days before you move, or anytime afterwards.

Thames Water Request a Water Meter Form

Finally, if you need to request a water meter, use their one-page form. If you are renting a home and have a tenancy of six months or more, you are still qualified to apply.

Thames Water Mailing Address

For those who prefer to send a letter regarding your general enquiries and feedback, send your post to:

Thames Water
SN38 2RA

For existing customers, indicate your Thames Water account number. If your enquiry is about charges, tariffs or extra care services, expect a response within five working days. For other enquiries, expect a response in 10 working days.

If you need to send the application form for the Customer Assistance Fund, send it to:

Thames Water Customer Assistance Fund
Sutton Coldfield
B72 1TJ

If you need to send the application form for the WaterSure scheme, send it to:

WaterSure Team
PO Box 508
SN38 9TU

Contact Thames Water via Social Media

If you need to report a leak or supply problem or you have a query about your account, you may also Tweet Thames Water or message them on Facebook. They are available 24/7, 365 days a year.

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