Jet2 Free Customer Service Contact Numbers

Jet2 Free Phone Numbers

Jet2 plane has several free numbers that you can call depending on your needs and concerns. Consequently, the numbers for are different from those of Jet2 Holidays.

Jet2 Group Booking

The Jet2 group booking free number is 0800 408 0779. Benefits of group bookings include a deposit of 30 pounds per passenger, balance due 10 weeks prior to departure, and names due 2 weeks prior to departure.

Jet2 Mobility Assistance (Within UK)

The Jet2 mobility assistance free number is 0800 408 5591. Dial the number if you need to request for special or mobility assistance or notify Jet2 of a medical condition. They are open from Monday to Friday, 8 am to 9 pm, and Saturday to Sunday, 9 am to 6 pm. Press 1 if you meet any of the following:

  • Require assistance in and around the airports or on the aircraft
  • A Jet2 Holiday customer or on a journey transfer

Alternatively, press 2 to be transferred to the right service team.

Jet2 Car Hire

The Jet2 care hires free number is 0800 086 8883. They are open 24/7. Optional extras such as an additional driver, booster seat/child toddler seat/infant child seat, GPS, or Wi-Fi access are available.

Jet2 Car Hire Early Booking

The Jet2 car hires free number for bookings made prior to February 7, 2015, is 0800 368 0445. Do note that they will require a credit card in the name of the driver, driving licence, booking voucher, and other IDs (as required) before they release the vehicle.

Jet2 Holidays Customer Services

The Jet2 Holidays customer services telephone number is 0800 408 0778. Some of the benefits when you book with Jet2holidays include resort flight check-in, 22kg baggage, transfers, and ATOL protection.

Jet2 Holidays Booking

The Jet2 Holidays booking number is 0800 408 5597. Call this number to change your Jet2holiday booking or for general queries regarding your existing booking.

Alternative Jet2 Contact Numbers, Details and Services

Jet2 customer service

Jet2 Mobility Assistance (Outside UK)

The Jet2 mobility assistance number if calling from overseas is 0203 059 8337. Call within their operating hours.

Jet2 Mobility Assistance Alternate Number (Outside UK)

The Jet2 mobility assistance alternate number if calling from overseas is 0844 472 1031. Note that Jet2 will not charge any additional fees if you book your flight and assistance through their customer contact centre.

Jet2 Booking

The Jet2 booking telephone number for new transactions is 0333 300 0404. Dial this number for assistance in making a booking. Calls are charged but may be included in your mobile or landline package, depending on your operator.

Jet2 Customer Service

The Jet2 customer service contact number for existing bookings is 0333 300 0042. This is also the number to dial for pre-departure and all other enquiries or if you are calling with a UK mobile from overseas. Otherwise, if you are calling using a local phone, dial the number specific to the country you are in. Refer to the next sections for more information.

Jet2 Booking and General Enquiries: Other Countries

The Jet2 booking telephone number from a local phone in other countries is 0203 059 8336.

Jet2 Car Hire International

The Jet2 care hires international number is 0203 642 6793. In most cases, the rental price includes collision damage waiver, tax, airport fee, unlimited mileage and breakdown assistance.

Jet2 Car Hire International Early Booking

The Jet2 car hires international number for bookings made prior to February 7, 2015, is 0161 830 5908. Cancellation policies will be different from no-show policies and are on a case-to-case basis.

Jet2 Insurance Medical Emergency

The Jet2 Insurance medical emergency contact number is 0333 300 2142. They are open 24/7.

Jet2 Press Office & Marketing Information

The Jet2 press office and marketing information number is 0113 243 1355. This number is for members of the media only. They will not be able to respond to customer queries.

European Health Insurance Card (EHIC)

The European Health Insurance Card (EHIC) number is 0300 330 1350. The card will cover for any medical treatment that you might need during your stay abroad and can be used across European Economic Area countries.

Alternative Jet2 Free Contact Methods

Jet2 My Booking

Jet2 Booking

If you need to amend an existing booking and it is not time-sensitive, you may do so by sending them an e-mail at including your booking reference, name and contact details. The Jet2 Customer Service Team will respond to you as soon as possible. Additionally, name and date changes can be made online by using the Manage My Booking tool. Jet2 will correct spelling errors of up to 3 letters online free of charge.

Jet2 Live Chat

If you are more comfortable getting in touch with them via chat, their customer service agents can assist you online. Provide your contact details and advise them which one is related to your concern:

  • Booking a package holiday
  • Already have an existing package holiday
  • Booking a flight only
  • Already have an existing flight only

Jet2 Complaints

Jet2 will welcome all kinds of feedback, whether positive or negative, as they strive to improve their services. If you wish to contact Jet2 to share your travel experiences or anything related to their service, write them at: Limited
Customer Care Team
PO Box 284
LS11 1GE

Include the following information at the top of your letter for faster processing of your concerns:

  • Your unique six-letter booking reference
  • Lead passenger name
  • Departure date (dd/mm/yy)
  • Leaving from/Flying to

Alternatively, if you have already travelled with Jet2 and wish to share your experience, e-mail them at

In addition, when you lodge a complaint, ensure that you provide any documentation or evidence which could be helpful in making a claim along with your letter. Do not forget your booking reference as well. Upon receipt of your e-mail or letter, Jet2 will try to acknowledge your correspondence within 48 hours and will consequently log it into their system.

Finally, Jet2 cannot take complaints about the phone since it is their standard procedure to receive a written version of your feedback. If you further need to discuss it by phone, you may alternatively e-mail them. A member of their team can arrange a call back for you.

Jet2 Social Media

Follow Jet2 on Twitter and find out why the airline was voted as the 2017 Travellers’ Choice by travel website company TripAdvisor. Nurture your adventurous spirit and enjoy Jet2’s travel photos and videos. You may even tag your own pictures so others can be inspired as well.


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