Iceland Free Customer Service Contact Numbers

Iceland Free Phone Numbers

Iceland bonus card
Iceland Customer Service

The Iceland customer service free number is 0800 328 0800. Their friendly customer care team is available from Monday to Friday, 8 am to 9 pm, until 8 pm every Saturday, and until 6 pm every Sunday. Calls may be recorded for training and quality purposes. After the ring, choose from the following four options:

  • Press 1 for Bonus Card. The Bonus Card allows you to load savings both online and in-store at your most convenient time.
  • Press 2 for My shopping and home delivery. Home delivery is free of charge for purchases worth 20 pounds or more.
  • Or choose 3 to speak to a member of the customer service team;
  • And finally, 4 for the main reception

For anything else, please hold and wait to be connected to the next available agent. For business related issues, contact their switchboard using the same number. Calls are free from a BT landline but other networks may have charges, especially if you are calling from a mobile.

Alternative Iceland Contact Numbers, Details and Services

Iceland sign-in page

Iceland Head Office UK

The Iceland head office UK number is 0124 483 0100. Use this number for your general concerns, product enquiries, feedback and direct contact with Iceland Foods. A helpful advisor will do their best to answer any queries that you have and if they fail to do so, they will always try to forward your phone call on to the most relevant person/group that can better address your concerns.

Iceland Head Office UK Fax

The Iceland head office UK fax number is 0124 481 4531. Iceland Foods is registered in England & Wales, No. 0110 7406, with VAT No. 849754470.

Iceland Home Shopping – By Store

The Iceland home shopping number for the Lower Marsh store in London is 0207 620 3620. Alcohol is sold in the store. They are open from Monday to Saturday, 8 am to 9 pm, and on Sundays, 11 am to 5 pm. Note that this branch does not offer home delivery. You can use the website’s store locator tool to get the contact details of the Iceland store nearest your area and to find out if that store is offering home delivery or not.

Iceland Home Delivery – By Store

The Iceland home delivery number for the Chapel Market store in London is 0207 837 5562. Similar to most of the stores, alcohol is sold in-store. To comply with licensing laws, Iceland only delivers alcohol during their licensed hours. These vary from each store but are usually from 8 am to 11 pm, Monday to Saturday, and 10 am to 10:30 pm Sunday, in England and Wales and 10 am to 10 pm, Monday to Sunday, in Scotland.

Iceland Manufacturing

The Iceland manufacturing number is 0161 220 7771. The Manchester site manufactures chilled and ready meal products for all Iceland stores.

Iceland Manufacturing Fax

The Iceland manufacturing fax number is 0161 220 9836.

Iceland Human Resources

The Iceland human resources number is 0124 483 0100. Iceland promises to offer the right career opportunities, develop your potential, challenge and reward you, and always treat you as an asset. Their ability to take the time to get to know you and listen to what you have to say makes them an ideal place to nurture your skills. Visit their website to have access to the opportunities they offer in store and in their head office departments.

Here is their recruitment process:

  1. For in-store roles, go to your local store and talk to the manager.
  2. For online applications, if your initial try is successful, Iceland will get in touch with you to discuss the role in more detail. Otherwise, you can always register your details or check the site again for future announcements.

Alternative Iceland Free Contact Methods

Iceland FB

Iceland Suggestions and Feedback

Have ideas so Iceland can improve their services? Are they about their bonus card, online browsing, customer service, or delivery? You can share them via their Contact Support/Give Feedback form. Just click on the Contact Us section and provide your e-mail address so they can get back to you as soon as possible.

For issues related to your orders, you will be asked for your order number and/or Bonus Card number.

Iceland Online Support

Alternatively, you can fill out the Iceland online form for any queries related to product/packaging, store service, a bonus card, home delivery, advertising, and compliments.

Iceland Knowledgebase

Furthermore, you can visit their Knowledgebase page and find out more information about a range of topics, including Bonus Card, Carrier bag charges, delivery, and online shopping. Also, here you can browse through solutions to technical problems and tips about maintaining your online account, amending or cancelling your orders, and making payments and checkouts.

Iceland Foods Charitable Foundation

The Iceland Foods Charitable Foundation (IFCF) aims to make life better for families, adults, and children. It raises money yearly for good causes, selects a lead charity as the key beneficiary of their fundraising, and supports charities that everyone, including their employees, customers, and suppliers, can relate to. Interested in helping? E-mail them at or donate online. Additionally, you can give 1 pound to IFCF by texting “IFCF01£1” to the number posted on the website.

Iceland Human Resources

For those interested in joining the Iceland team, you may visit their Careers Website to have access to information about the company, training and development, the application process, and new stores opportunities.

Iceland Social Media

Like them on Facebook, follow them on Twitter, watch them on YouTube, or share photos via Instagram and get inspiration and fun from the Iceland community. Connect with them now and get instant updates about their latest products, news, offers, competitions, and more.


Iceland Manufacturing

You may also get in touch with Iceland Manufacturing via e-mail at Their address is:

Hammerstone Rd
M18 8BW

Iceland International

Wherever you are in the world, the Iceland international team offers excellent customer service to ensure that your requirements are addressed to and managed effectively and on-time. The ranges they offer include frozen, chilled, and fresh food, drinks, food cupboard, and non-food. Contact them now via the Iceland International online form.

Iceland Head Office UK Mailing Address

Alternatively, you can write your general concerns including queries related to career opportunities at the following address:

Iceland Foods Limited
Second Avenue
Deeside Industrial Park

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