myHermes Free Customer Service Contact Numbers

myHermes Free Phone Numbers
myHermes delivery

First of all, the recommended way to resolve your concerns for parcels ordered through retailers that use Hermes to deliver is to contact them directly. Hence, the contact details contained herein are for myHermes shippers and myHermes parcels.

While there is no myHermes free phone number yet available at the time of writing, there are various means you can get in touch with them. These will also be discussed in the succeeding sections.

myHermes delivers most parcels within five working days. It may take up to seven working days for Highlands, Islands of Scotland, Isle of Man, or the Isle of Wight. Deliveries are made from Monday to Friday, 8 am to 8 pm, and on Saturdays, 8 am to 5 pm. Also, you might want to measure first your parcel before sending to ensure that myHermes can ship it. The guidelines are posted on their website as well.

Alternative myHermes Contact Numbers, Details and Services
myhermes contact number

myHermes Customer Service

If you need to speak to one of their advisors about deliveries or collections, you may call myHermes Customer Service Number 0330 333 6556. They are available from Monday to Friday, 8 am to 8 pm, and Saturday and Sunday, 8 am to 6 pm.

myHermes Courier

Another number that you may try calling is myHermes Courier Telephone Number 0330 333 4982. This will put you in touch with a delivery specialist.

myHermes Complaints

For your grievances, you may also try contacting myHermes Complaints Phone Number 0330 333 4981. You can expect a fast and detailed response to any dissatisfaction that you might have encountered with anyone of their products and services. Please refer to the next section for other ways to raise your concerns.

myHermes Head Office and Tracking

You may also call myHermes Head Office Contact Number 0113 397 6400 if you need to get in touch with other departments and individuals.

For myHermes Tracking My Parcel Number, get in touch with them by dialling the same contact number indicated above. You can also call this number if you think your parcel may have been lost or have stopped in transit. Because they are dedicated to serving their customers and delivering quality service, myHermes commits to carrying out an extensive probe to resolve the matter as soon as possible.

myHermes Depot

Due to health and safety regulations, myHermes currently does not allow customers to drop-off or collect parcels from the myHermes central hub or their other storage houses. For any concerns that you need to coordinate with their respective depots, contact myHermes Helpline Support:

myHermes Depot myHermes Depot Contact Number
Bolton depot 0194 284 4160
Peterborough depot 0173 333 0575
Dunstable depot 0158 247 6633
Bristol depot 0127 537 5683
Airdrie depot (Glasgow area deliveries) 0169 873 5123
Boldon Colliery depot 0191 519 3236
Southampton depot 0238 073 1310
Rochester depot 0163 472 1234
Birmingham depot 0121 373 3795
Bridgend depot 0165 676 6458
Newmarket depot 0163 872 3500
Weybridge depot 0193 233 9070

Alternative myHermes Free Contact Methods
myHermes tracking

myHermes Online Support

Alternatively, for parcel deliveries and concerns, you can also contact them via web chat or e-mail. Please prepare your parcel ID details for faster and more accurate processing of your concerns. For security reasons, do not enter or give any payment details (credit or debit card numbers) or account password details when you submit an enquiry or talk to a myHermes advisor.

myHermes Help & Support

The myHermes Help & Support page provides immediate solutions to questions about delivery, website, drop-off, pickup, account management, and other general enquiries. Some of the most popular answers featured on the site include parcel tracking, undelivered parcels, parcel journey and tracking information, and courier contact details. Similarly, you can also find answers on the website for lost parcels, reschedule a parcel delivery, and get more information about depot collections and deliveries.

myHermes Tracking My Parcel

You may also opt to track a parcel via the myHermes Track a parcel. A valid myHermes tracking number may be in one of these formats:

  • myHermes parcel barcode – 16 digits (all numbers)
  • ParcelShop receipt barcode – 12 digits (all numbers)
  • International barcode – starts with “HRM”

Please get in touch with the sender if you do not have a validated tracking number. If you are the sender, you may sign in to your myHermes account and click on the “Your Shipments” link which can be found on the top right-hand corner of the screen. Finally, if you ordered your parcel from a high street retailer, you need to contact them directly.

myHermes Parcel Shop Finder UK

There are over 4,500 myHermes parcel shops nationwide that you can choose from. Visit the website and enter your town or postcode to find out the nearest parcel shop in your area.

myHermes Complaints

You have the choice to request a full investigation of your complaint by the myHermes Customer Relations Team. This happens in instances where a customer is not satisfied with the way the issue was handled by the myHermes Customer Service Department.

There are no myHermes Complaints Phone Number at the moment but you may e-mail the details of your complaint. Please provide a telephone number so they can directly contact you to ensure a fast resolution.

The company strives to find a solution to the complaint according to your satisfaction. However, there may be cases that a customer will probably feel otherwise. If you are still not satisfied with the resolution, you have the alternative to appeal which will be reviewed by the Customer Relations Manager. Expect a response within five working days on whether the previous decision has been upheld or overruled.

myHermes Social Media

Social media has become a must-have for every organisation, given the wide reach it provides for both small and big businesses. For their part, myHermes created a guide to help you choose the best platform(s) for your organisation. If you want to know about these tips, visit the “Help” section on their website. Consequently, you may also get in touch with them via their social media sites:


myHermes Head Office Contact Details

The head office address of myHermes is:

Hermes Parcelnet Ltd.
Capitol House
1 Capitol Close
Morley, Leeds
LS27 0WH

Below are the addresses of their depots:

myHermes Depot myHermes Depot Address
Bolton depot Unit 4, Great Bank Rd
Wingates Industrial Estate
Westhoughton, Bolton
Peterborough depot Saville Rd, Industrial Estate
Dunstable depot Unit 36, Verey Rd
Woodside Industrial Estate
Bristol depot Bradley Rd, Portbury West
BS20 7NZ
Airdrie depot
(Glasgow area deliveries)
Unit 2, York Rd
Chapelhall, Airdrie
Boldon Colliery depot Brooklands Way, Boldon Business Park
Boldon Colliery
NE35 9LZ
Southampton depot Unit 23 Oriana Way
Nursling, Southampton
SO16 0YU
Rochester depot Unit H1 Knights Park Industrial Estate
Knight Rd
Birmingham depot Unit 1a Merlin Park
Wood Lane, Erdington
B24 9QJ
Bridgend depot Unit 4 Waterton Industrial Estate
Horsefair Rd, Bridgend
CF31 3YN

One Reply to “myHermes Free Customer Service Contact Numbers”

  1. Hi
    I’m trying to get a parcel returned to Expresso direct ltd they have asked me to use your services I’m finding this whole process very stressful I’m old and not used to emails and things I would be so grateful for any assistance
    Thank you

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