Only the Executive Club has free British Airways Customer Service Numbers available at the moment. However, you may contact the numbers indicated in the next section to connect to British Airways customer relations department. If you call on a Sunday, please expect a call back service only. For passengers who already have a booking, please have your booking reference ready when you call. The reference is a combination of 6 letters and numbers (Example: AB2CD3).
For the Executive Club there are two tiers. Silver and Gold status. Each have different benefits but they both enjoy the same customer service using the British Airways Free Numbers. Regardless of the phone call, to change your booking, press 1; for availability, prices or to make a booking, press 2; and for anything else, press 3. Calls may be recorded.
Gold members, can dial their own British Airways Helpline free number 0800 123 111.
Silver members can dial their own British Airways Customer Service Free Number 0800 4080 009.
The British Airway Phone Number for Premier line is 0800 123 100. Please note that an additional service fee may be incurred if booking is completed by phone. After the tone, you will be asked to hold the line if all agents are busy.
For customers who earlier made a booking on flyopenskies.com or through the OpenSkies call centre, they should use the contact details indicated on the website. If you are calling from the U.S. for flight bookings, get in touch with British Airways Toll-Free Number for Open Skies +1800 247 9297 (AIRWAYS). Or you may dial British Airways Customer Service Phone Number for Open Skies Related to Hotel and Car Rental Bookings indicated on the website. To change a booking paid with Avios, go to the Contact Executive Club section for the contact details of their worldwide offices.
If you are calling from France, dial the British Airways Customer Services for Open Skies Customers Calling from France for Flight Bookings Number indicated on the website. Please expect to incur charges for your call.
For flight arrival and departure status, dial British Airways Contact Number for Flight Details 0344 493 0777.
The automated system is available 7 days a week while agents can respond to your phone queries from 6 am to 10 pm.
To change a booking or for refund queries, dial the British Airways phone number 0344 493 0787, and press option 1. You may also view the flight status on the website or on your mobile.
A group travel may meet any of the following criteria, excluding infants under 2 years of age at the time of travel:
The benefits of booking as a group include having a dedicated team to support you, being able to book flights with a small deposit for each passenger, and changing the names in the group, free of charge before tickets are issued. In most cases, British Airways strives to seat your group members together. Enjoy the privileges now by dialling British Airways Phone Number for Group Travel 0344 493 0765.
On Business is the loyalty programme of British Airways for small- to medium-sized businesses. Call British Airways Contact us for On Business Members Number 0344 493 0748 from Monday to Friday, 9 am to 5 pm, for any concerns about the programme.
For enquiries about changes to an existing hotel or car rental booking, you may get in touch with British Airways Contact Details for Calls Related to Hotel and Car Rental Bookings Number 0344 493 0787, option 1, seven days a week, from 7:30 am to 8 pm.
If you need to get help with baggage claims, dial British Airways Customer Care for Delayed and Lost Baggage Number 0344 493 0787, followed by option 3-2.
For delayed baggage, call British Airways Phone Number 0344 493 0785 or report and track delayed baggage online. The airline is aware of the distress delayed or damaged bags can cause; thus they try their best to return missing bags to their owners within 72 hours. Once they become aware that your bag has missed its flight, they will send you an email or text message with a missing baggage report number which you can keep to track the status of your bag.
The airline is committed in attending to and caring for all its passengers, especially those travelling with disability. You may seek assistance from the British Airways Helpline UK Number 0344 493 0787 or the British Airways Telephone Number for Clients with Speech and Hearing Difficulties 0345 700 7706 (Minicom).
Alternatively, you may connect with British Airways via their social media channels:
Managing your flight details while on the move is easier using the British Airways app, which can be downloaded from Google Play or App Store on your mobile, iPad or Apple Watch. Some of the app features include paying for drinks and M&S on board snacks, quick check-in, boarding passes for return and connecting flights, and multiple boarding passes for families and groups. You can even download and store your boarding pass and use it in the same manner as the paper version.
British Airways encourages users to give feedback about their website so they can continue to improve it according to their customers’ satisfaction. However, the form may only be used for comments about ba.com. For travel or account queries, please see their help and contacts page.
Additionally, you may choose to email them using the “Email Us” tab on the website. The company aims to reply from the online form in less than two days. However, if your issue is an urgent matter, it is best to phone them in order to receive an immediate solution.
There is also a form to claim for bags that you have already reported as missing. Once complete, the details you enter will be passed to the Customer Relations department, who will process the request as soon as possible. Please note that you cannot use this form to notify British Airways of missing bags for the first time.
You may also opt to write to:
Customer Relations (S506)
PO Box 1126
Note: Please provide your ten-digit file reference (Example:LHRBA12345)