BT Free Customer Service Contact Numbers

British Telecom Free Phone Numbers

British Telecom Customer Service

The British Telecom customer service free number 0800 800 150 is the main BT number for any possible enquiries. This will be a collection of ways to contact BT customer services without paying, while still receiving the service of optimal quality.

After the tone, you will be provided with a reply from the automated system. It is imperative to note that you can skip the entire auto-generated helpline introduction by pressing the number “0”. For the purpose of ensuring the maximum speed at which the BT customer service agent will resolve your issue, please ascertain that all of your personal information is made available during the call.

The BT customer services are available 7 days a week: from 8 am to 8 pm on weekdays and from 9 am to 6 pm on weekends. If you are unsure of which exact BT assistance department to contact, you should dial the said number as well. The customer service agents will forward your call to the fitting expert that will be able to assist you. This is the first of many BT contact numbers, but it is all a customer needs in order to obtain help from the BT helpline.

BT Phone Number for Moving Home

If you are at the start of a moving process and you would like to contact BT in order to change your account address or switch to BT’s services, you can call the free BT Moving Home number 0800 100 400, active from 8 am to 8 pm Monday to Saturday and from 9 am to 6 pm on Sunday.

Switching to BT

However, for any other inquiries on the packages that BT offers, you should again dial the Switching to BT customer service number 0800 800 150. The same type of service is also available on BT’s website, but dialling the BT contact numbers is the recommended alternative since the customer service agents can provide you with any additional info you may require.

British Telecom Customer Service Number for Cancellation

If you would like to cancel your BT subscription service, you should dial the British Telecom Customer Service Number for Cancellation 0800 783 1401. This will put you on the line with a specialist BT customer service advisor specifically trained in guiding you through the process of cancelling your BT Broadband, BT Landline, BT TV or BT Sports package. Calling the cancellation hotline comes free of charge for all UK phones, regardless of their carrier. The line is open from 8 am to 9 pm Monday to Friday, 8 am to 8 pm on Saturday and from 9 am to 6 pm on Sunday.

In the unfortunate case where one of the members of your household who used to be a BT user has passed away, you will be available to dial the BT helpline number 0800 169 1663, which will allow you to deal with this specific issue. You can terminate the BT subscription service in the name of your deceased relative or family member. The helpline is available from Monday to Friday, from 8 am to 6 pm and it closes on the weekends. You can also notify BT about this by email using their online service, but calling is always the recommended option as the mail response may take up to a few workdays.

BT Billing Support

In the case of having an inquiry about BT’s billing methods, or if you wish to change your current billing plan, you should call the BT billing support freephone helpline number 0800 433 311. This type of phone service will allow you to pay your BT bill, get information on BT’s call charges, get a report on your current balance and even set up or manage your direct BT debits. This helpline is open 24 hours a day, 365 days a year. The online option is also available in this scenario, but more information stands on offer if you opt for calling instead.

BT Technical Support Helpline

If you are an unsatisfied customer who has uncovered a fault in their BT service, or if you have any other technical difficulties that need to be tended to, you don’t need to dial the main helpline number stated at the beginning. You can simply call the BT technical support helpline number 0800 800 150. This number is suitable for every BT department, including their Phone, Landline, TV and Sport assistance services. The said helpline is available from 8 am to 8 pm on weekdays and from 9 am to 6 pm on weekends.

BT Homecare

If you know exactly which department you need to contact in order to fix your problem, you can find all of their numbers on the following list. Each of these numbers relates to a specific BT Homecare technical support service.

  • BT Landline Technical Support 0800 800 151, open 24/7 every day of the year.
  • Faults with BT Broadband 0800 111 4567. Also for BT TV/ BT Email / Internet Security, also open every minute of every day, with a recommendation to call between 12 pm and 4 pm.
  • BT Cloud Technical Support 0800 500 3114, from 9 am to 9 pm on weekdays and from 9 am to 6:30 pm on weekends.
  • BT SmartTalk Support 0800 707 6310, from 8 am to 8 pm on weekdays and from 8am-6pm on Sunday.
  • BT Outdoor Equipment Fault Support 0800 023 2023, related to cabinets, poles, manholes and cables, and any issues with them. This line may or may not be open, it does not operate within a specified timeframe.
  • BT Building Support number 0800 223 388, it’s available for any issue you may face with a BT facility. The line’s availability schedule is also unspecified and it may or may not be reached at any given time.

This concludes the list of free BT contact numbers, but not the entirety of them. There are a few more numbers of BT customer services that you will be charged for calling, but they are extremely relevant nonetheless. This guide will also help you recognise any landline that can be called free of charge, as it will always start with the digits “0800”. The other BT contact numbers that cost money are equally as important, but the waiting time is significantly reduced for every troubled caller.

Alternative BT Contact Numbers

BT Complaints Helpline

If you would like to complain about your dissatisfaction with any service that British Telecom provides, you can dial one of the BT paid helpline numbers 0207 356 5000. This phone number charges at the lowest local rates, which greatly vary from carrier to carrier. However, it is a rather cheap luxury, since that is where you will get connected directly with the BT head office in London. The said number will allow you to speak to one of the most experienced advisors at British Telecom. In the case where your complaint isn’t as grave a critique, or if a specific department is able to solve it, you should instead phone the first helpline number to seek proper assistance with the issue.

BT International Contact Number

By dialling the BT International Contact Number +44 179 359 6931, you can still get the optimal help from the BT support service staff while being in a different country. Dialling this number will allow you to do exactly that, but it is highly recommended to stick to a different option, as you may be charged tremendous amounts of money for a very short call, depending on the location that you are calling from.

Alternative Online Methods to Contact BT

Contact BT via Social Media

Aside from the said list of BT customer service contact numbers, the customers can bypass calling in order to resolve their issues by using one of these free methods. 

Another reliable way of contacting the BT customer services is by sending them an email, which is one of the first options in the extensive help guide that can be found on BT’s website.

BT Live chat: The site also offers assistance through the live chat service, where you will be connected to the fitting expert for whatever issue you may be encountering. The chat timings are between 7 am to 10:45 pm UK time.

Following is the list of BT web pages that each serve for the solving of a different issue:

British Telecom is no stranger to social networks either, meaning their assistance services will be at your disposal on the following social networks:

BT also has its own YouTube channel that serves to advertise about its new campaigns, along with certain tutorial videos.

Leave a Reply

Your email address will not be published. Required fields are marked *