Amazon Free Customer Service Contact Numbers

Amazon Free Phone Numbers

Amazon UK Head Office

It is important to contact Amazon directly. Therefore, you can reach the Amazon UK Head office toll-free 0800 496 1081. This number is also meant for general enquiries for all Amazon UK customers. This includes an order that hasn’t arrived or the wrong delivery address.

You can also use this number to cancel an order or get or return a refund. If you have any issues pertaining to Amazon’s digital products eg. as Amazon video, music, games & software, and audiobooks, you can also call this number.

Amazon Prime

Amazon Prime is the best membership around. With free two-day shipping, unlimited streaming on certain programming and more, it pays for itself even half way through your annual membership.The Amazon Prime contact number is also

The Amazon Prime contact number 0800 496 1081 is toll-free. For any query regarding your account, technical support for Prime Video and Prime Music issues, you will get assistance through this number. This number is also for changing your Prime account settings, like username and password if you happened to forget. You can also cancel your Amazon Prime membership.

Amazon Prime Complaints

If you have a complaint regarding your order, the services provided as compared to those offered to be provided, a faulty product, wrong delivery address etc or trouble handling one of their electronics, you can forward your issue to the Amazon Prime Complaints customer service 0800 496 1081, which serves as a centre for multiple areas of customer service including complaints. The Amazon care team will try their best and contact you once your issue has been resolved.

Amazon Kindle

If you have a general query or have a problem that needs addressing, call the Amazon Kindle contact number 0800 496 2449. The customer service team will provide you with the necessary assistance with regards to your Kindle E-reader, Kindle Fire tablet and Kindle App issues.

Through this number, there are also some menu options that you can choose from while making the call –

  • for registration or payments, press 1;
  • if you are experiencing any problems with connecting to the Wi-Fi, then press 2;
  • if your query regards damage or replacement of Kindle, then press 3;
  • and for any other question, press 4.

Through this number, you can also manage your Kindle Books and subscriptions. Check the website for Amazon Kindle support.

If you still have further problems after reaching out to the customer service support team, you can use this link.

Customers are allowed to use the click to call service, basically meaning you will be called back by the Amazon customer care coordinators. Of course, you have to remember to leave the correct phone number so they know where to reach you.

Alternate Amazon Contact Numbers

The Amazon Helpline numbers listed below are not free, but the charges vary from region to region depending on your network service provider.

Amazon Customer Relations Number

If you prefer to call their alternative London Office number directly, do so through the Amazon Customer Relations Number 0207 084 7911. The London number should be a fallback, sort of a last resort if all else fails.

Amazon UK Head Office Number

It’s relatively easy to also contact the Amazon UK head office through the alternate line 0208 636 9200.

Amazon UK Numbers for International Customers

All international customers can reach the Amazon support team through the customer relations number +44 (0)207 084 7911. During peak hours, you can also call +44 (0)203 356 6212 to have all your queries answered from 6 AM – 12 AM (midnight) every day of the week, including weekends.

For further assistance, you can also visit the Customer Relations Website.

They offer live chats can also be done with 24/7.

Amazon Technical Assistance Number

For any kind of technical assistance such as a malfunctioned phone or account administration help like making changes to your account, you can also dial the Amazon Technical Assistance contact number.

Amazon UK Office Fax Number

If you need to send documents over to the Amazon support team over in London, you can do it through the number +44 (0)20 8636 9401 from outside the UK. The cost of calling the number varies as per the customer’s location.

Amazon Customer Complaints London

The best way to contact Amazon in order to make a complaint by calling their London head office on 0207 084 7911, which is a local-rate phone number. However, make sure you first call either the main Amazon customer service helpline or the dedicated Kindle helpline to see if your complaint can be resolved by Amazon advisors or employees at an initial stage.

If you still feel your complaint is unresolved afterwards, you should then contact Amazon head office through the Amazon contact number 0207 084 7911.

Amazon Kindle

If you aren’t within the UK but still wish to have issues related to your Amazon Kindle resolved as soon as possible, Amazon UK offers the international helpline +44 (0)203 356 6212. However, take note that international phone calls cost more than local calls within the country. The cost of the call also varies depending on which country you are calling the UK from.

You should also be aware that overseas calls made from mobiles and payphones, eg. the kind of phones you see at the airport, will cost a significantly higher price than international landline calls.

Alternative Free Ways to Contact Amazon

Amazon Online

A comprehensive help page is available on Amazon’s official customer service website. You can also fill out an online form on that site to get Amazon to call you back and provide order advice or technical support. This is an innovative approach that saves you having to remember several different contact numbers for Amazon.

Amazon Live Chat

You can connect to Amazon UK Live Chat. You get connected to a chat only if you fail to find a solution to your issue through Amazon UK Support forum or the community support.

Amazon Customer Service Physical Address

There is an alternate option of contacting Amazon by mail, if, by any chance, customers are unable to use the other means of communication. In which case the written letter can be forwarded to the following postal address: Customer Services, 2-4 Waverley Gate, Waterloo Place, Edinburgh EH1 3EG

Ensure you add all your personal contact details in the letter so the Amazon team can get back to you as soon as your issue is resolved.

You can also address any form of complaints you have with the service by mail to the following Amazon address:

AMAZON.Co.UK, Patriot Court, 1-9 the Grovetown, Slough, Berkshire, SL1 1QP

Once again, ensure to include along with the letter of complaint, your contact details, and account number so that the Customer Relations Department can reach you as soon as they come up with a solution.

To write to Amazon customer services, you should use their official postal address provided below:

Amazon Customer Services, 1-9 The Grove, Slough, SL1 1QP, United Kingdom.

Amazon UK Complaints Hotline

  • You can hit the service team up with an e-mail, and have your issue dealt with. As soon as your issue is resolved, they will reply to your email, detailing the steps you should take next.
  • You can also use Amazon Customer Service Email ID to file all your complaints. The email support is available 24/7 for customers.
  • Finally, you can also visit the consumer forum and post your complaint.

Amazon UK Social Media Contact

Amazon is also known for their quick social media response, and may be able to assist you if you approach them through any of the following pages:


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